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About Us – Carqis

At Carqis, we believe great lighting can transform any space. We offer carefully selected lighting solutions that combine style, functionality, and quality to enhance homes and workplaces. Our mission is to provide reliable products and exceptional customer service while helping customers create brighter, more comfortable environments. Every product is chosen with your satisfaction in mind

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FAQs

Frequently Asked Questions

How long does shipping take?

Once dispatched, your order will typically arrive within 5–8 business days, with deliveries made Monday to Friday. Including processing and shipping, the total estimated delivery time is 6–12 business days.

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Do you offer free shipping?

Yes! We are proud to offer free shipping on all orders within the United States. There are no hidden fees or extra charges at checkout.

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What is your return policy?

We accept returns for both defective and non-defective products within 45 days of delivery, provided items are in new condition. Simply contact us at info@carqis.com to initiate your return.

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How do I return an item?

To begin the return process, please email our customer service team at info@carqis.com. Once approved, you’ll receive a return shipping label to download and print. Simply attach it to your package and drop it off at the carrier.

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What payment methods do you accept?

We currently accept PayPal and Venmo as our secure payment method. With PayPal, you can pay directly using your PayPal balance or linked debit/credit cards. All transactions are processed in USD, and your financial institution may apply exchange rates or fees if your account uses another currency.

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How can I contact customer service?

You can contact us directly via email at info@carqis.com or through our Contact Page. We are available Monday to Friday, 9:00 AM to 5:30 PM (GMT-4).